The situation
The Stillorgan Group operates in a crowded market. In domestic cleaning and stove services, dozens of operators compete for the same homeowners, and most of them look and sound the same. The deciding factor for a customer isn’t price or reach. It’s trust. Who do you let onto your property and up to your roof.
When Stillorgan came to us, their ads were running on static images. The campaigns were live and spending, but the creative gave a prospective customer no reason to choose a Dublin window and gutter cleaning company like Stillorgan over anyone else, and no sense of who they were. Leads were coming in at around €59 each. In a service business with tight margins, that cost makes scaling unaffordable.
What we did
We took over the account and changed the thing that actually moves results in a crowded market: the creative.
We replaced static images with video content, produced in-house and rotated regularly so the audience never went stale. Every piece was built around a hook, an opening that earns attention in the first second, and then does the harder job of building trust. We led with the real concerns a customer has before letting a stranger onto their property to carry out gutter cleaning or chimney and stove servicing, and answered them on screen.
The targeting objective didn’t change. Meta was optimising for leads before, and it optimised for leads with us. The variable we changed was the quality of what we put in front of people. Better creative, addressing the things Dublin homeowners actually worry about, produces better leads at a lower cost. The platform rewards content that earns engagement, and engagement built on trust converts.
The result
Lead volume increased by roughly 4.6x
Cost per lead dropped from around €59 to under €12,
and we’ve held it there since, through the normal week-to-week fluctuations of a live account.
Same market. Same platform. Same lead objective.
The difference was the creative, and what it was built to do.
In their words
“Transformational. After reviewing options on alternative media agencies to take our business forward, I came across Wasper Media, led by Hamza. They are simply a cut above all others in this space and offer a far more complete, collaborative and personal experience, which I had not experienced with a media partner prior. Without a shadow of a doubt, I would recommend this company highly.”
Fintan Freeman, CEO, Stillorgan Group